Job No. 158247
- Job Title:
- Associate Network Engineer
- Employer:
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University of Michigan-Ann Arbor
- Location:
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Ann Arbor , MI
- Posting Date:
- 13-Apr-2026
- Description:
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Responsibilities*
Essential Functions for this position are followed by an (E).
As the Associate Network Engineer, this position's key responsibilities include, but are not limited to, the following:
Operational Support Activity (60%)
Configure and install Core, Metro and Edge network equipment with inter and intra-routing sessions. (E)
Contribute to network troubleshooting resolution for routing and other service related issues. (E)
Configure and support BGP peering sessions with external peers and customers. (E)
Sales support, including meeting on site with members, phone consultations and developing scope of work plans for members. (E)
Network Engineering, Planning, and Project Activity (30%)
Recommend technologies and equipment to management for new network service requirements. Work with product development on new services to be carried on the Merit network. (E)
Participate in network engineering planning and change review teams.
Initiate data entry and create data management tracking processes. (E)
Support network monitoring and resolution activities applicable to ongoing network maintenance and implementation efforts.
Miscellaneous (10%)
Establish group subject matter expertise in infrastructure platforms and back up and participate in knowledge transfers with team members.
Provide operational/supplemental analysis and reporting as needed for operations, IT and finance partners.
Participate in professional development activities to continually improve skills and knowledge in the areas of, networking services and customer service.
Other Duties
Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, cloud-based systems, and AV/teleconferencing software & equipment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee (with or without accommodations) to successfully perform the essential functions of this job.
Employees must frequently work at computer stations, answer telephone calls, emails, and/or other forms of customer/client communication. Employees may on occasion be required to move items of various sizes and up to weights throughout the office or building.
Required Qualifications*
Bachelor's Degree in Computer Science, Engineering, or related major, or equivalent combination of education and experience.
Minimum of two (2) years of experience with network engineering infrastructure and/or field service engineering
Hardware knowledge and problem solving skills are essential.
Understanding of Network-based service monitoring and management tool experience with focus on trouble and service issue resolution
Ability to work alone as an individual contributor.
Experience with using diagnostic tools
Ability to support ongoing network solutions and procedures for a statewide regional network that carries unified services to an educational, research and medical community.
Excellent written, verbal, and interpersonal communication skills.
Experience with technical tools, updating database software, Microsoft Word, Excel and Adobe Acrobat pro.
Strong desire to provide exceptional service to the Merit community.
Ability to contribute and collaborate effectively as a member of a highly-functioning and productive team.
Be available to work overtime on short notice when required and participate in on-call duties.
Desired Qualifications*
Knowledge of Layer 2 technologies using cross platform switching fabrics.
Valid certification CCNA/CCNP and/or JNCIA/JNCIS.
Knowledge of LAN/WAN systems, networks and applications, including TCP/IP networking, sub-netting and routing protocols, multicast, IPv4, IPv6, VOIP and PBX experience desired.
Ability to present solutions to team and community members.
Optical network knowledge and experience.
Public speaking and technical writing experience.
Experience working with higher education, K-12 educational institutions, libraries, research institutions, governmental organizations, and other public sector non-profit organizations is a plus.
- Contact information:
- University of Michigan-Ann Arbor
- Ann Arbor, MI 48109
- United States
- Employer's Website:
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